Head of Quality Assurance and Customer Service

Καταχώρηση 2021/01/11

One of the top-performing real estate tech companies in the U.K. is hiring the Head of Quality Assurance and Customer Service based in Athens.


Run the QACS Department, determine its operational processes, define customer-service standards, ticket resolution protocols.     

Recruit, select, onboard, train, assign tasks and coach Member Care Agents, define their working schedule.

Manage and continuously improve the quality management system.

Analyze performance by comparing actions and results to the established Standard Operational Procedures (SOP) and Key Performance Indicators (KPI).

Report deviations and inefficiencies.

Contribute to the improvement of processes and capacity building of employees.

Organize customer surveys including NPS, regularly report the survey results and propose service quality improvement directions.

In coordination with City managers lead landlord relations, prepare work demand letters and supporting materials following applicable standards and undertake to follow up actions.

Control monthly rental payments.



Fluent speaking/writing English.

(5+ years) Experience in Customer Service/Customer relationship. 

Experience in Hospitality, or Real Estate or Property Management.

Undergrad College Degree in Business, Communication, P.R. or related field suggested, or equivalent professional experience.

Strong Leader with strategic thinking skills, people management, change management and innovation, persuasion and influencing skills.

Disciplined, Systematic, Entrepreneurial.

Fluent in computer applications.


Client Offers:

Competitive salary +benefits

Stock options of company.

Performance bonuses.

Opportunity for growth


Please send your resume by email at cv@hrstrategy.gr mentioning job title. 

Hrstrategy Human Resources: committed to providing the highest level & finest quality of services to our clients (www.hrstrategy.gr).



HRStrategy company on FacebookHRStrategy company on Facebook

 Hrstrategy Human Resources Facebook 


 HRStrategy company on TwitterHRStrategy company on Twitter

 Hrstrategy Human Resources Twitter





HRStrategy company on LinkedinHRStrategy company on Linkedin

Hrstrategy Human Resources Linkedin


© 2021 Hrstrategy Human Resources, All rights reserved

Member of the Global Executive Search Network

Cookie Policy

This site uses cookies to store information on your computer.

Do you accept?